Health is complicated. We’ve got answers.

If you need a new prescription:

1. Register – Click here to get started and set up an account by providing your name, email, and password.
2. Complete Medical Questionnaire – Answer a few medical questions that will be reviewed by a licensed telehealth provider to determine if the medication is right for you.
3. Pay for your provider review – Finish checking out and provide payment information.
4. Eye care professional review – An eye care provider will review your medical questionnaire and decide if a prescription is right for you.
5. Receive your prescription – Get your prescription delivered directly to your door.

 

After registering, you will be asked to complete an online medical questionnaire to provide more information about your medical history, medical conditions, and any medications you are currently taking.

 

Next, one of our telehealth providers will conduct a video, audio, or digital telehealth consultation. He or she will review the medical information you provide to determine whether a prescription is appropriate for you.

 

If approved, your prescription will be delivered directly to your home.

All states require some interaction between a healthcare provider and patient in order to prescribe a medication, however regulations governing the type of interaction or consultation differ from state to state. Depending on the state where you are getting your medication, you will be required to have an audio, video, or digital consultation.

 

In all cases, the process is simple and easy to follow. Once a prescription is approved, it will be shipped directly to your door.

If your state requires a telehealth video or audio consultation, you will be directed to schedule a visit by choosing from a list of healthcare providers who are licensed in your state.

 

You will receive an email with a link to join the telehealth visit. At the scheduled time, click on the link directly in the email or log in to your account and click “Start Visit.” Once logged in, you will be in the virtual waiting room until the scheduled start time. The provider will review the medical information you provided, verify important details about your medical history, and address any specific questions you may have.

 

If you need to reschedule, you can do so in your account by clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

 

Note: If your state requires a video or audio consultation, you must complete it for your prescription to be processed.

If your state allows a digital consultation, you’re able to interact with one of our licensed healthcare providers without an audio or video interaction. You will be asked to complete a medical questionnaire online and a healthcare provider licensed in your state will review your responses to determine if the medication is appropriate for you.

 

After completing checkout, you will select a provider from a list to review your information. Our providers generally review your medical file within 24 hours. If necessary, they will follow up by email or phone to determine if a prescription is right for you.

Your visit with a provider happens in a web browser. For the best experience possible, we recommend using the following browsers.

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• Gear in the upper right of window > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

• Stacked dots menu icon > Settings > Site Settings… 
• Camera: ‘Ask first’
• Microphone: ‘Ask first’

Firefox

• Settings App > Apps and App Permissions > Firefox > Permissions
• Toggle on Camera and Microphone
• Restart Firefox

We accept credit cards, debit cards, prepaid cards, FSA cards, and HSA cards.

UpScript will appear. If you have questions, call us at (800) 204-3511.

Not at this time.

Yes. OrderYUVEZZI is a registered SIGIS member for the 90% Rule and accepts FSA and HSA cards.

If you have questions about where your YUVEZZI prescription can be filled, please contact Patient Support for guidance at (800) 204-3511 or email at service@orderyuvezzi.com

1. Click  here to log in to the Orders page of your account.
2. Click the “REORDER” button on your most recent YUVEZZI order.
3. Verify your shipping and payment information.
4. Confirm the prescription you are reordering.
5. Submit payment for your prescription.

Yes. You can enroll in auto refill at checkout or later in your account. Auto refill can be canceled anytime through your account or by contacting Patient Support.

Prescription medication cannot be returned once sent from the pharmacy, per FDA regulations.

Do not take the medication. Contact Patient Support immediately. Please contact Patient Support at (800) 204-3511 or email at service@orderyuvezzi.com

OrderYUVEZZI.com is available in all 50 states and the District of Columbia.

 

Note: Telehealth for YUVEZZI is not yet available in Arkansas, Kansas, North Carolina, and South Dakota.

File a complaint with Utah DOPL: Here

File a complaint with Iowa medical board: Here

File a complaint with Kentucky medical board: Here

File a complaint with Maine medical board: Here

File a complaint with Maryland medical board: Here

File a complaint with Rhode Island medical board: Here

File a complaint with Texas medical board: Here

File a complaint with Vermont medical board: Here

If you experience a medical emergency, call 911 or contact your local doctor immediately. Do not rely on OrderYUVEZZI for emergency care.